Kikrya Privacy Policy – Your Data, Your Rights

This Privacy Policy explains how kikrya collects, uses, stores and protects the personal data of players who register and use the kikrya platform at kikrya.com. Kikrya is committed to handling your personal data responsibly and in accordance with applicable data protection principles.

By registering on kikrya or using any part of the platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how kikrya handles your data, you should not register or continue using the platform.

This policy applies to all personal data collected through the kikrya website, mobile app, customer support channels and any other touchpoint where kikrya interacts with players. It covers data collected both automatically and data you provide directly when using kikrya.

Kikrya collects two categories of personal data: information you provide directly and information collected automatically when you use the platform. The table below summarises what kikrya collects and why.

Kikrya does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs or biometric data beyond what is required for identity verification purposes.

Kikrya uses your personal data only for the purposes for which it was collected. The primary uses of your data on the kikrya platform are as follows:

• Account Management: To create, maintain and manage your kikrya player account, including processing your registration, verifying your identity and managing your account settings.
• Transaction Processing: To process deposits and withdrawals via bKash, Nagad and Rocket, and to maintain accurate records of all financial transactions on your kikrya account.
• Customer Support: To respond to your queries, resolve disputes and provide assistance when you contact the kikrya support team via live chat or email.
• Fraud Prevention and Security: To detect, investigate and prevent fraudulent activity, money laundering, bonus abuse and other prohibited conduct on the kikrya platform.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling and to apply responsible gaming tools such as deposit limits and self-exclusion where requested or required.
• Platform Improvement: To analyse how players use the kikrya platform and to improve the user experience, game selection and overall service quality.
• Legal Compliance: To comply with applicable laws and regulations, including anti-money laundering requirements and data retention obligations.

Kikrya does not sell, rent or trade your personal data to any third party. Data is shared only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment Processors: Kikrya shares necessary financial data with bKash, Nagad and Rocket to process your deposits and withdrawals. These providers are bound by their own privacy and security obligations.
• Identity Verification Providers: Kikrya may share identity documents with third-party KYC verification providers to confirm your age and identity. These providers are contractually required to handle your data securely and confidentially.
• Fraud Prevention Services: Kikrya may share technical data such as IP addresses and device identifiers with fraud detection services to protect the platform and its players.
• Regulatory and Legal Authorities: Kikrya may disclose personal data to regulatory bodies, law enforcement agencies or courts where required to do so by applicable law or a valid legal order.
• Business Transfers: In the event of a merger, acquisition or sale of kikrya's business, player data may be transferred to the acquiring entity. Players will be notified of any such transfer in advance.

Kikrya uses cookies and similar tracking technologies to operate the platform, remember your preferences and understand how players use the site. A cookie is a small text file stored on your device when you visit kikrya.com.

Kikrya uses the following types of cookies:

• Essential Cookies: Required for the kikrya platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and display options to improve your experience on kikrya.
• Analytics Cookies: Help kikrya understand how players navigate the platform, which pages are most visited and where improvements can be made. Analytics data is aggregated and anonymised.
• Performance Cookies: Monitor platform performance and help kikrya identify and resolve technical issues quickly.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the kikrya platform. Kikrya does not use third-party advertising cookies or tracking pixels for external ad networks.

Kikrya takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, alteration or disclosure.

• TLS Encryption: All data transmitted between your device and kikrya's servers is encrypted using Transport Layer Security (TLS). This protects your login credentials, payment details and personal information from interception.
• Encrypted Storage: Sensitive data stored on kikrya's servers — including payment information and identity documents — is encrypted at rest using AES-256 encryption.
• Access Controls: Access to player data within kikrya is restricted on a strict need-to-know basis. Only authorised personnel with a legitimate operational reason can access personal data.
• Two-Factor Authentication: Kikrya supports two-factor authentication (2FA) for player accounts to provide an additional layer of security beyond your password.
• Regular Security Audits: Kikrya's systems are subject to regular security reviews and penetration testing to identify and address potential vulnerabilities before they can be exploited.

While kikrya takes every reasonable precaution to protect your data, no system is completely immune to security risks. If you suspect that your kikrya account has been compromised, contact the support team immediately and change your password.

Kikrya retains your personal data for as long as your account is active and for a period thereafter as required by applicable law or legitimate business need. The general retention periods applied by kikrya are as follows:

Once the applicable retention period has expired, kikrya will securely delete or anonymise your personal data so that it can no longer be linked to you as an individual.

As a kikrya player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the kikrya support team at [email protected]. Kikrya will respond to all valid requests within 30 days.

The kikrya platform is strictly for adults aged 18 and over. Kikrya does not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on kikrya or provided personal data to the platform, please contact the kikrya support team immediately at [email protected].

Upon receiving a verified report that a minor has registered on kikrya, the account will be closed immediately, all data associated with the account will be deleted and any deposits will be returned to the original payment method where possible. Kikrya takes underage gambling extremely seriously and has age verification measures in place at the point of registration and during the KYC process.

Kikrya may update this Privacy Policy from time to time to reflect changes in the platform, applicable law or industry best practices. When changes are made, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes that materially affect how kikrya uses your personal data, kikrya will notify registered players via email or an in-platform notification before the changes take effect. Continued use of the kikrya platform after an updated Privacy Policy has been published constitutes acceptance of the revised policy.

Kikrya recommends that players review this Privacy Policy periodically to stay informed about how their data is being handled. If you have any concerns about a change to this policy, contact the kikrya support team before continuing to use the platform.

If you have any questions about this Privacy Policy, want to exercise any of your data rights or have a concern about how kikrya has handled your personal data, please get in touch with the kikrya privacy team. We are available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available directly on the kikrya platform — typically responds within 3 minutes
• Subject Line: Please use "Privacy Request" in your email subject line so your message is routed to the correct team

Kikrya aims to respond to all privacy-related requests within 30 days. For complex requests, kikrya may require up to 60 days and will notify you if an extension is needed.